Payment is required at time of ordering via Paypal or Debit/Credit card (processed via Stripe).
All our items are handmade to order with an average turnaround of 14 days to dispatch. Orders placed on Saturdays and Sundays will be dispatched on the Monday after the 14 day period.
All additional fees and taxes applicable to international orders are payable by the customer.
Once complete, all items are dispatched via Royal Mail for delivery in 1-3 days from item completion. We obtain proof of postage receipts, however this is for evidence of postage and does not track your order. Please contact us if you would like your parcel to be tracked and this can be provided at an additional cost.
If you require delivery of your item sooner you can upgrade to express production. Please contact us in the first instance to arrange this.
If you consider your item to be 'lost' please contact me within in 28 days of the expected delivery date (a total of 42 days from order date). Orders deemed as lost after this time will not be replaced or refunded under any circumstances. Royal Mail require a period of time to pass before a parcel may be considered as 'lost' and I ask for your understanding in this matter. If your item has still not arrived after this time your order will be replaced. No refunds will be given for lost parcels. This is to protect the integrity of the returns policy and ourself as a business, from fraudulent claims.
Delivery delays as a result of third party services are beyond my control and I ask for your acknowledgement of this point. If your item is delayed and does not arrive in time for your required date you will be entitled to full refund, including postage costs. Refunds will be issued once the order has been returned in its original packaging and in an unused condition. To accelerate this process you are asked to refuse delivery of the order when it arrives - this will prevent you from paying return postage fees.
No refunds or replacements will be issued for orders on which an incorrect delivery address is provided.
REFUNDS & EXCHANGES
Albie & Sebastian items are subject to a strict quality control process however in the unlikely event you should receive a faulty item it will be replaced at our cost. Please contact us within 14 days to arrange a return and exchange/refund.
Should you order the wrong size Albie & Sebastian will exchange the item. In this instance the buyer must pay the additional postage costs. Replacement items are subject to the same 10-14 day turnaround period as standard orders and are subject to fabric stock. Please note: Returns must be made in a perfect, unwashed condition within 14 days. Any item that is returned displaying signs of use and/or washing will not be replaced and will be returned to you.
Please send your return to the following address and include a note detailing your order name/number, delivery address and exchange request.
Albie & Sebastian Returns
61 St Werburghs Road
All Albie & Sebastian items are made to order and are exempt from the distance selling regulations in relation to 'change of mind'.
Please note: Custom orders outside our offered range are not refundable or exchangeable in the absence of fault.
We recommend washing your Albie & Sebastian items at 30 degrees and leaving to air dry. All fabrics, and each and every new bolt is wash tested prior to use and sale. Incorrect washing of your Albie & Sebastian items may result in shrinkage/fading. Refunds or exchanges will not be given in this instance.